PRODUCTS
Our size guide allows you to identify the right size depending on the model you have chosen, regardless of your country of reference.
However, the best size varies depending on each woman and each product. For that reason, our delivery and return policies aim to ease your online shopping experience and allow you to try our products at home.
You can check our size guide here: https://almaswimwear.com/pages/size-chart
If an article is available, you can add it to your shopping cart by selecting the size of your choice. If a size is not available, it cannot be selected.
As part of our mission to ensure our products are special we produced them in very limited quantities. Once an article is shown as being out of stock, we cannot guarantee that it will become available again.
You can always contact us at service@almaswimwear.fr to know more about the eventual restock of a product.
We aim to provide a fair opportunity to shop our swimwear collection and, as items are often limited, reservations are unavailable. As result, placing an item in your shopping cart does not reserve it.
If, despite our quality control, you observe a flaw in our product, we apologize and invite you to contact our Customer Service Team who will deal with the issue, as quickly as possible, to arrange a return, replacement, refund or credit.
Damaged items must be reported to service@almaswimwear.fr, within 7 days of receipt. Please be sure to include your order number and any available photographs. We will contact you with next steps.
We prepare our orders following a rigorous control. If, despite our vigilance, you observe a problem upon receipt of your order, we apologize and invite you to contact us at service@almaswimwear.fr
Our Client Service Team will deal with the issue as quickly as possible.
We have endeavored to optimize the accuracy of all product images and colors featured on the site as much as possible. However, the display of product color depends significantly on the user’s computer monitor and we cannot guarantee the level of accuracy achieved on every individual user’s monitor.
We pay special attention to the materials used in our products, aiming to ensure excellence from all of our partners.
Our materials are produced by high quality, very well-known leading European companies, situated mainly in Italy, France and Spain.
Being crafted with high quality standards, we expect our products to last for many seasons. However it is very important to take good care of them, following some important recommendations:
- Hand wash after wearing, even if you don’t swim. Body oils, lotions, sunscreens, chlorine and salt water, are elements that soak into the fabric and can damage its color, fastness, stretch and recovery.
- Always wash your swimsuit by itself, never mix lights and darks when rinsing or washing.
- Use cold water and a small amount of mild soap meant for delicate garments.
- Let the swimsuit soak for 5 to 10 minutes, then gently massage with hands to work out the elements from the fabric.
- Rinse well to remove soap and gently squeeze out excess water. Don’t wring or twist, let it dry on a clean flat surface placed in the shade.
- To prevent mildew make sure your swimwear is completely dry before storing.
- If you need to pack a damp or wet suit while traveling be sure to fold the swimsuit gently into a plastic bag with a few holes and loosely wrap the bag with a towel to absorb extra moisture. To avoid any color transfer be sure to pack one swimsuit per plastic bag.
- To maintain the shape of your swimwear, be sure to lay it flat in a drawer
Remember also, that you should avoid:
- Using chlorine to wash your swimwear.
- Washing your swimwear in the washing machine.
- Using the tumble dryer to dry your swimwear.
- Using certain sunscreen lotions and self-tanners that will permanently stain fabrics.
- Sitting and laying in certain rough surfaces – wooden benches, concrete or other uneven and rough surfaces that can snag fabrics. Always sit or lie on a good quality towel.
- Wearing your swimwear in hot tubs. Their high levels of heat and chlorine will deteriorate your swimwear fibers.
SHOPPING PROCESS
Shopping in www.almaswimwear.com is really easy.
You just need to follow these steps:
1. Add your article in the desired size to your cart by clicking the "add to cart" button.
2. When you have added all the items you want, click on the "checkout" button, in your shopping cart.
3. In this step you can login to your personal user account or place your order without registration.
In all cases you will need to:
- Write down your contact information (email or mobile phone number)
- Add your delivery address information
- Your preferred delivery method.
- Your preferred payment option.
- Your payment information, including your billing address.
4. Carefully review your order (you won't be charged yet)
5. When you have checked that all the information is correct, you can place your order by clicking the "complete order" button.
6. The system will show you your order confirmation and your order number.
7. You should receive an order confirmation email within moments of placing your order. If you do not receive and order confirmation within a few hours, please check your spam folder, and be sure to allow future email related to your purchase. If your are still unable to locate your order confirmation, please contact our customer service team at service@almaswimwear.fr to ensure your order is in the works.
The products are classified in different categories (One-pieces, Tops, Bottoms, Cover-ups) or by theme names. You can access the "Shop" link in the header menu and choose the classification of your preference to see the products it contains.
You may also use the search bar to find the items you are looking for.
At www.almaswimwear.com you can place an order as a guest, without having to create a user account.
However, we recommend you to have a user account as you will be able to save your addresses, keep a record of your orders, invoices and returns, and access them easily.
Yes, we deliver worldwide from our warehouse in France to the the address you provide (home or business- not to a P.O. Box).
If your country is not listed in our delivery destinations, please drop us an email with your selected item and we will get back to you with our best quote
If you change your mind about your purchase, you have the option to cancel your order within one hour of your purchase.
You can request your cancellation sending an email to service@almaswimwear.fr
Please be sure to include your order number.
No, there is no minimum order amount in www.almaswimwear.com
Yes. You can shop with complete confidence because we take great care in providing resources that guarantee the security of both your purchases and your data.
ALMASWIMWEAR.COM works with the company HEIDELPAY which integrates the SSL security standard.
Your confidential data (card number, expiration date and CVV) are transmitted after encryption directly to the HEIDELPAY server and are never transmitted to our server. The HEIDELPAY server is itself connected to the servers of the banks in each country concerned.
This is the internationally recognized security standard 3D Secure (Verified by Visa, MasterCard Secure Code or Amex Safekey). 3D Secure makes the misuse for credit cards more difficult for unauthorized third parties and reduces the risk of fraud for credit card payments on the internet.
By using Verified by Visa or MasterCard Secure Code or Amex Safe key, your credit card details are secured with an additional code that you will receive from your bank and you will have to input into the system in order to validate your transaction. Therefore, a misuse of your credit card is almost impossible.
This system complies with European Directive DSP2 - For further information, please consult the following link:
https://ec.europa.eu/commission/presscorner/detail/fr/QANDA_19_5555
ORDERS
Yes, you should receive an order confirmation email within moments of placing your order.
If you do not receive and order confirmation within a few minutes, please check your spam folder, and be sure to allow future email related to your purchase. If your are still unable to locate your order confirmation, please contact our customer service team at service@almaswimwear.fr to ensure your order is in the works.
All customers will receive an e-mail with a link for tracking the package as soon as it is ready for dispatch.
If, you are a registered customer, in the section "Orders" of your account you will see the status of your order and you'll have a link to track its exact location once it has been processed by the transport company.
Delivery time starts one business day after the date of the order. All orders are processed from Monday to Friday, excluding Saturday, Sunday and holidays.
Depending on your delivery address and the delivery option chosen (standard or express), the delivery time will vary between one and seven days.
Please be aware that the dates provided are only estimates, and that your items may arrive sooner or later than anticipated. ALMAAZUR SWIMWEAR cannot be held responsible for unanticipated delivery delays beyond its control.
Your invoice will available on your account and/or on the email confirming the shipment of your order.
You can always check your orders history in your account.
If you do not have an ALMASWIMWEAR.COM account, our Customer Service team can retrieve it and send it to you. Just contact us.
PAYMENTS
Yes, the data is transmitted via SSL encryption. For payments with credit and debit cards, you are required to enter the CVV (Card Verification Value), a code printed on the card that serves as a security measure during electronic commerce transactions.
You can shop with complete confidence because we take great care in providing resources that guarantee the security of both your purchases and your data.
ALMASWIMWEAR.COM works with the company HEIDELPAY which integrates the SSL security standard.
Your confidential data (card number, expiration date and CVV) are transmitted after encryption directly to the HEIDELPAY server and are never transmitted to our server. The HEIDELPAY server is itself connected to the servers of the banks in each country concerned.
This is the internationally recognized security standard 3D Secure (Verified by Visa, MasterCard Secure Code or Amex Safekey). 3D Secure makes the misuse for credit cards more difficult for unauthorized third parties and reduces the risk of fraud for credit card payments on the internet.
By using Verified by Visa or MasterCard Secure Code or Amex Safe key, your credit card details are secured with an additional code that you will receive from your bank and you will have to input into the system in order to validate your transaction. Therefore, a misuse of your credit card is almost impossible.
This system complies with European Directive DSP2 - For further information, please consult the following link:
https://ec.europa.eu/commission/presscorner/detail/fr/QANDA_19_5555
The following payment methods are available: Visa, Mastercard, American Express and Paypal.
The selected displayed currency in our website (Euros(€), USD($), GBP(£) or CAD) is merely referential as your payment will always be collected in Euros (€).
To estimate the final amount charged by your bank if you are located outside the Euro zone, just apply the exchange rate and add the currency conversion fee + any fee stated in your credit card agreement.
Payment by credit card: We accept MasterCard, Visa and American Express. During payment transaction the data will be secured via a secure encryption method (SSL) and processed directly. Please enter the card number, the CVV and the date of expiry. While your order is being processed you will be receiving a SMS with a validation code that you will need to input into the system (3D Secure)
Payment by PayPal: You need to have a PayPal account. You can save your bank or credit card details, so you do not have to enter them again for each purchase. With PayPal you can easily pay by adding your email address and password. Your PayPal account will be charged directly with the corresponding amount and you will receive a payment confirmation. Afterwards your order will be shipped. Debit is made upon validation of your order. Find out more: http://www.paypal.fr/presentation/
The details we request from you must be the same as those on your credit card. A simple typing error can cause the operation to be rejected, so we ask you to complete the payment form carefully. Your credit limit may have been exceeded or the card might have expired.
Please contact your bank about any queries you may have about your payment credit card.
The delivery charges depend on the total amount of your purchase and your delivery address:
For deliveries inside France:
FREE - If your total purchase is above 49,99€ - By Colissimo
€9.95 - If your total purchase is less or equal to 49,99€ - By Colissimo
For deliveries to other countries:
USA & Canada (Zone 5)
FREE - If your total purchase is above 99,99€ - By DHL
29€ - If your total purchase is less or equal to 99,99€ - By DHL
EUROPE
ZONE 1 : Belgium - Germany, Italy - Luxembourg- Netherlands- Spain (Except Tenerife and Baleares)-UK -Vatican City
FREE - If your total purchase is above 49,99€ - By DHL
15€ - If your total purchase is less or equal to 49,99€ - By DHL
ZONE 2 : Austria, Czech Republic, Denmark, Ireland, Poland and Portugal
FREE - If your total purchase is above 99,99€ - By DHL
17€ - If your total purchase is less or equal to 99,99€ - By DHL
ZONE 3 : Croatia, Cyprus, Estonia, Finland, Greece, Lithuania, Malta, Slovakia, Slovenia, Sweden
FREE - If your total purchase is above 99,99€ - By DHL
19€ - If your total purchase is less or equal to 99,99€ - By DHL
ZONE 4 : Andorra, Gibraltar, Guernsey, Jersey, Liechtenstein, Norway, San Marino, Switzerland
FREE - If your total purchase is above 99,99€ - By DHL
21€ - If your total purchase is less or equal to 99,99€ - By DHL
If your country is not listed in our delivery destinations, please drop us an email with your selected item and we will get back to you with our best quote.
In the case of an international delivery outside the euro zone your purchase may be subject to importation taxes and duties and you'll be responsible for the payment of these charges.
SHIPPING
Yes, we ship all over the world.
Shipping costs may apply, and will be added at checkout.
If your country is not listed in our delivery destinations, please drop us an email with your selected item and we will get back to you with our best quote
Inside France, for standard deliveries we use COLISSIMO and for express delivery we us DHL.
For other international destinations we use DHL.
The delivery charges depend on the total amount of your purchase and your delivery address:
For deliveries inside France:
FREE - If your total purchase is above 50€ - By Colissimo
€9.95 - If your total purchase is less or equal to 50€ - By Colissimo
For deliveries to other countries:
USA & Canada (Zone 5)
FREE - If your total purchase is above 100€ - By DHL
29€ - If your total purchase is less or equal to 100€ - By DHL
EUROPE
ZONE 1 : Belgium , Germany, Italy, Luxembourg, Netherlands, Spain - except Tenerife and Baleares-, UK and Vatican City.
FREE - If your total purchase is above 50€ - By DHL
15€ - If your total purchase is less or equal to 50€ - By DHL
ZONE 2 : Austria, Czech Republic, Denmark, Ireland, Poland and Portugal
FREE - If your total purchase is above 100€ - By DHL
17€ - If your total purchase is less or equal to 100€ - By DHL
ZONE 3 : Croatia, Cyprus, Estonia, Finland, Greece, Lithuania, Malta, Slovakia, Slovenia, Sweden.
FREE - If your total purchase is above 100€ - By DHL
19€ - If your total purchase is less or equal to 100€ - By DHL
ZONE 4 : Andorra, Gibraltar, Guernsey, Jersey, Liechtenstein, Norway, San Marino and Switzerland.
FREE - If your total purchase is above 100€ - By DHL
21€ - If your total purchase is less or equal to 100€ - By DHL
In the case of an international delivery outside the euro zone your purchase may be subject to importation taxes and duties and you'll be responsible for the payment of these charges.
If your country is not listed in our delivery destinations, please drop us an email with your selected item and we will get back to you with our best quote.
Yes, in section "Orders" of your account you will see the status of your orders and have a link to track their exact location once they are being processed by the transport company.
You will also receive an email with a link for tracking the package as soon as it is ready for dispatch.
Delivery time starts one business day after the date of the order. All orders are processed from Monday to Friday, excluding Saturday, Sunday and holidays.
Depending on your delivery address and the delivery option chosen (standard or express), the delivery time will vary between one and seven days.
Please be aware that the dates provided are only estimates, and that your items may arrive sooner or later than anticipated. ALMAAZUR SWIMWEAR cannot be held responsible for unanticipated delivery delays beyond its control.
RETURNS
Yes.
Within 30 days from the delivery of the item*, you can request a return service on our website by entering the request information in the return center link. You will receive an email with the return labels and your RA (Return Authorization Number). If you need further assistance, contact us at service@almaswimwear.com
All items should be returned in the original packaging. Please pack the products and attach the printed electronic receipt so that we can process the refund as soon as we get the goods.
* FINAL SALE & DISCOUNTED ITEMS
Selected items on our website may be marked as final sale, these items may include clearance sale items, and special-order items. These final sale and clearance items, as well as items purchased using a 30% or higher discount code, are not eligible for returns.
Remember that any item(s) returned without a RA# will be refused and returned at the sender's expense.
To request a return service on our website, follow these steps:
1. Obtain a Return Authorization Number (RA)
a . Click on the link "RETURNS CENTER" at the located at the bottom of our webpage.
b. Enter your email
c. Enter your order number
d. Select the items you wish to return.
e. Select the reason of the return.
f. Write an additional note (optional)
g. Upload images of the returned product (optional)
h. Select your return option (refund or store credit).
i. Select your delivery option for your return.
After all this steps, you'll obtain a Return Request code (RA#) that will appear on your screen and also in an email notification.
2. After revision of your return request you'll receive a second another with further instructions.
Remember that any item(s) returned without a RA# will be refused and returned at the sender's expense.
Before requesting a return and to guarantee its approval, please make sure the items comply with our return conditions :
- Returned items must be in their original new condition.
- Returned items must be unworn and unwashed.
- Returned items must have all its tags attached and sanitary liners in place.
- Returned items received after 30 days of delivery will be refused.
- Final sales and items purchased using a 30% or larger discount code, are not eligible for returns.
- Orders that receive our free shipping promotion will be subject to a one-time EUR 15,00 fee should the entire order be returned or the value of the returned merchandise brings the new order total to below EUR 50 (France and Zone 1) and below EUR 100 for the other zones.
- Returns valued at EUR 500 or more (total value of all merchandise being returned before any discounts, taxes or shipping fees) will be subject to a 15% restocking fee.
- Refunds will be issued to the original form of payment.
To avoid a refusal of your return request, we recommend:
- Wearing appropriate under garments when trying items on until you are certain that the fit and style are to your liking.
- Being careful of putting the item in contact with makeup, deodorant, tanning cream, any bodily fluids or any other stains sources.
- Items received back in such condition will not be accepted and either disposed of or returned to the client. No credit will be issued, and the purchaser will be charged for the cost of return postage and forfeit all claims.
You can return you item for refund or for store credit. In each option different conditions apply:
RETURN FOR REFUND
Returns for refund must be received back within 30 days of your delivery date.
Only returns coming from France and the Zone 1(Belgium, Germany, Italy, Luxembourg, Netherlands, Spain – except Tenerife and Baleares-, UK and Vatican City) are eligible for money refunds.
RETURN FOR STORE CREDIT
Returns for store credit must be received back within 30 days of your delivery date.
Store credits are issued in the form of an e-gift card and will be sent to the email address used to place the original order.
All returns (France and Zones 1-2-3-4-5) are eligible for store credit.
RETURN FOR EXCHANGE
If you want a change of size or model, you must return your purchase and do a new order. Please select a return for STORE CREDIT, your new order will be charged towards this credit.
In all cases:
- Any return received back after 30 days will be refused and returned to the sender.
- Items considered as “final sale” are not eligible for returns.
- Items purchased using a 30% discount code or above.
- Shipping fees are non-refundable and will de deducted from any refund or credit amount.
- Orders that receive our free shipping promotion will be subject to a one-time EUR 15,00 fee should the entire order be returned or the value of the returned merchandise brings the new order total to below EUR 50 (France and Zone 1) and below EUR 100 for the other zones.
- Returns valued at EUR 500 or more (total value of all merchandise being returned before any discounts, taxes or shipping fees) will be subject to a 15% restocking fee.
- Refunds will be issued to the original form of payment.
- Items marked on our webpage as “final sale” are not eligible for returns.
The return costs depend on the amount of your purchase and your delivery address:
Returns from France and Zone 1 (Belgium, Germany, Italy. Luxembourg, Netherlands, Spain - except Tenerife and Baleares-, UK and Vatican City):
FREE – If your total purchase is above 50€. Only one free return label will be provided by order. A 15 Eur charge per label will apply to any subsequent returns on the same order.
€15 – If your total purchase is less or equal to 50€ .
Returns from these countries are eligible for refund or store credit.
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Returns from zones 2-3-4: Returns from these countries are only eligible for store credit and will have a cost of €15 that will be deducted from your credit .
ZONE 2: Austria, Czech Republic, Denmark, Ireland, Poland and Portugal.
ZONE 3: Croatia, Cyprus, Estonia, Finland, Greece, Lithuania, Malta, Slovakia, Slovenia and Sweden.
ZONE 4: Andorra, Gibraltar, Guernsey, Jersey, Liechtenstein, Norway, San Marino and Switzerland.
RETURNS FROM ZONE 5 (USA & Canada):
Returns from these countries are only eligible for store credit and will have a cost of €15 that will be deducted from your credit.
The following items are non refundable:
- Items purchased past the 30 day return policy.
- Items not respecting the return conditions.
- Items marked as final sale.
- Free gifts or promotional items with no retail value.
- Items purchased using a 30% discount code or above.
- Original shipping and handling fees (when applicable).
Once the return has been approved, you will receive a confirmation email indicating that the refund or store credit will be accredited to your account within a few days.
For refunds, It may take up to 7-10 business days for them be fully processed by the credit card company.
There is a 15% restocking fee on all returns valued at EUR 500.00 or more.