OUR COMMITMENT

With ALMA SWIMWEAR you have the right to change your mind! From the date of your order, you have 30 days to return your item (unworn and unwashed in its original packaging).

We recommend wearing appropriate under garments when trying items on until you are certain that the fit and style are to your liking.

Please avoid putting makeup, deodorant, tanning cream, any bodily fluids or any other stains on the item. Items received back in such condition will not be accepted and either disposed of or returned to the client. No credit will be issued and the purchaser will be charged for the cost of return postage and forfeit all claims.

ALMA SWIMWEAR offers free returns on all orders over EUR 50,00 from within FRANCE and ZONE 1 (Belgium, Germany, Italy, Luxembourg, Netherlands, Spain (Except Tenerife and Baleares), UK and Vatican City) with the exception of Final Sale and Clearance items which are not eligible for return. 

ONE free prepaid return label will be provided per order, a EUR 15,00 charge per label will apply to any subsequent returns on the same order.

RETURN FOR REFUND

Returns for refund must be received back within 30 days of your delivery date. If your return is received outside of this time frame, our store credit policy will apply (see below).

Shipping fees are non-refundable. Orders that receive our free shipping promotion will be subject to a one-time EUR 15,00 fee should the entire order be returned or the value of the returned merchandise brings the new order total to below EUR 50 (France and Zone 1) and below EUR 100 for the other zones.

Returns valued at EUR 500 or more (total value of all merchandise being returned before any discounts, taxes or shipping fees) will be subject to a 15% restocking fee.

Refunds will be issued to the original form of payment.

Note: Orders from outside of FRANCE and ZONE 1 (Belgium, Italy, Luxembourg, Netherlands, Spain (Except Tenerife and Baleares), UK and Vatican City) are ONLY eligible for a store credit only minus a one-time EUR 15,00 return fee

RETURN FOR STORE CREDIT

Returns for store credit must be received back within 30 days of your delivery date. Any return received back after 30 days will be refused and returned to the sender. Shipping fees are not refundable and will be deducted from any credit amount. Store credits are issued in the form of an e-gift card and will be sent to the email address used to place the original order.

FINAL SALE & CLEARANCE ITEMS
Select items on our website may be marked as final sale, these items include clearance sale items, and special-order items. These final sale and clearance items are not eligible for returns.

RETURN CONDITIONS
Items must be returned to us in their original new condition, with all tags attached and sanitary liners in place.

We recommend wearing appropriate under garments when trying items on until you are certain that the fit and style are to your liking.

Please avoid putting makeup, deodorant, tanning cream, any bodily fluids or any other stains on the item. Items received back in such condition will not be accepted and either disposed of or returned to the client. No credit will be issued, and the purchaser will be charged for the cost of return postage and forfeit all claims.

HOW TO MAKE A RETURN?

  1. To request a return service on our website, follow these steps:

    1. Obtain a Return Authorization Number (RA)

    a . Click on the link "RETURNS CENTER"  at the located at the bottom of our webpage.

    b. Enter your email

    c. Enter your order number

    d. Select the items you wish to return.

    e. Select the reason of the return.

    f. Write an additional note (optional)

    g. Upload images of the returned product (optional)

    h. Select your return option (refund or store credit).

    i. Select your delivery option for your return.

     After all this steps, you'll obtain a Return Request code (RA#) that  will appear on your screen and also in an email notification.

    2. After revision of your return request you'll receive a second another with further instructions.

    Remember that any item(s) returned without a RA# will be refused and returned at the sender's expense.

WHAT ITEMS ARE NON REFUNDABLE ?

  • Items purchased past the 30 day return policy. 
  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
  • Items purchased using a 30% discount code or above.
  • Sales and clearance items.
  • Original shipping and handling fees (when applicable)
  • International orders in Zones 2, 3, 4, 5 (USA and CANADA are ONLY eligible for a store credit only, minus a one-time EUR 15,00 return fee
 WHAT SHOULD I DO IF MY ITEM IS DAMAGED ?

 ALMA SWIMWEAR guarantees its clothing to be free from damage or manufacturer defect for the first 30 days from date of order as long as you follow our care instructions. ALMA SWIMWEAR swimwear is delicate and experience normal "wear and tear" over time. 

If for any reason, you receive a damaged or defective item, please let us within 5 days of receiving your merchandise and we will happily exchange the unwashed / unworn item for the same item at no cost. Please note that items damaged as a result of normal wear and tear are not considered to be faulty and will be handled on a case by case basis. Hot tubs, swimming pools and suntan lotions may cause fading, yellowing or stains. These are not considered defects and, therefore, items may not be returned for any of these reasons.

WHEN WILL I GET MY REFUND?

Once your items are inspected by the return department, you'll get your refund notice typically within 48 hours. It may take up to 7-10 business days for the refund to be fully processed by the credit card company.

Payment by credit card:

After processing your return, you will get the corresponding amount credited on your credit card account.

Payment by PayPal:

After processing your return, you will get the corresponding amount credited on your PayPal account. The reimbursement period is that set out in your contract. For Paypal customers, you can also have your return costs reimbursed! Activate the Service by clicking here: https://www.paypal.fr/retours

 If you have any questions concerning a return or refund please send an email to: service@almaswimwear.fr

IS THERE A RESTOCKING FEE ?

There is a 15% restocking fee on all returns from EUR 500.00

CAN I RETURN AN INTERNATIONAL ORDER ?

International orders in Zone 1, will be processed as French local order, International Zones 2, 3, 4, 5, are allowed to be returned but will only be eligible for a store credit. Please refer to our return conditions: RETURN FOR REFUND, must be received back within 30 days of your delivery date - RETURN FOR STORE CREDIT, must be received back within 30 days of your delivery date - FINAL SALE & CLEARANCE ITEMS, these final sale and clearance items are not eligible for returns.

TO MAKE A RETURN PLEASE CLICK HERE